Frequently Asked Questions

Welcome to Tiny Tale’s Help Center, your go-to place for quick answers about our baby clothing, orders, payments, and delivery.

1. Do I need to set up an account to place an order?

No, creating an account on tinytale.com is not mandatory. You can shop using a guest account and check out without registering.

However, creating a Tiny Tale account gives you these benefits:

Track your order status and review past purchases.
Save your shipping and billing details for faster checkout next time.
Receive early access to new collections, special offers, and exclusive discounts.

Go ahead and create your account today to enjoy a smoother shopping experience!

2. How do I place an order?

Placing an order on Tiny Tale is simple and quick:

Browse our collections and select your favorite outfit.
Choose the size and quantity.
Click “Add to Cart.”
When ready, click on your cart icon and proceed to Checkout.
Enter your personal and shipping information, select your payment method, and confirm your order by clicking “Place Order.”

You’ll receive an email and SMS confirmation once your order is successfully placed.

3. What payment methods do you accept?

We offer secure and convenient payment options for all customers across Pakistan:

💵 Cash on Delivery (COD): Pay the exact amount upon delivery.
🏦 Bank Transfer: You can also deposit your payment directly into our bank account (details provided at checkout).

All transactions on Tiny Tale are 100% secure and protected.

4. Do you offer free shipping?

Yes! We offer free shipping on all orders above Rs. 5,000 anywhere in Pakistan.
For orders below Rs. 5,000, a minimal delivery fee will be applied at checkout.

5. How long will my order take to arrive?

We know you’re excited to receive your Tiny Tale goodies! 💛

Order Processing: 1–2 business days
Delivery Time: 3–5 business days (depending on your location)

You’ll receive tracking details once your order is dispatched.

6. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS. Simply click the tracking link or visit our courier partner’s website to view real-time delivery updates.

7. Can I return or exchange my order?

Yes! We want you to love your Tiny Tale purchase. If you’re not completely satisfied:

You can request a return or exchange within 7 days of receiving your order.
Items must be unused, unwashed, and in original packaging with all tags attached.
To start the process, contact our support team at support@tinytale.com or use our website’s Contact Form.

Refunds or exchanges will be processed once we receive and verify your returned item.

8. How do I know which size to order?

Each product page includes a detailed size chart to help you choose the perfect fit. If you’re still unsure, reach out to our team — we’re happy to guide you before placing your order.

9. How should I care for my Tiny Tale clothes?

To maintain softness and quality:

Wash gently with mild detergent.
Avoid bleach or harsh chemicals.
Air dry or tumble dry on low heat.
Iron on a low setting if needed.

Our babywear is designed for easy care and long-lasting comfort.

10. How can I contact customer support?

Our friendly support team is always here to help!
📩 Email: support@tinytale.com
📞 Available: Mon–Fri, 9 AM – 6 PM
You can also fill out our Contact Us form on the website, and we’ll respond within 24 hours.

11. Where are Tiny Tale products made?

All Tiny Tale products are proudly designed and made in Pakistan with care, love, and attention to detail. We source premium, baby-safe fabrics that are gentle on delicate skin and crafted responsibly.

12. Are your clothes suitable for newborns?

Absolutely! Our entire collection is designed for babies and toddlers — using breathable, soft, and hypoallergenic materials perfect for newborns.

13. Do you restock sold-out items?

Yes, we regularly restock popular styles. You can click the “Notify Me” button on any product page to get an alert when it’s back in stock.